Terms and Conditions

Effective Date: 01 October 2024

Welcome to Tailors Hub. These Terms and Conditions (“Terms”) govern your use of our website, services, and the relationship between Tailors Hub, users, and vendors. By accessing or using our site, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the site.

1. Definitions
- Website: Refers to Tailors Hub, the online platform accessible through tailorshubsa.com, tailorshubsa.co.za and tailorshub.co.za, which facilitates transactions between buyers and vendors.
- User/You: Refers to anyone who accesses or uses the website, including buyers and vendors.
- Vendor: Refers to individuals or businesses that sell products or services on Tailors Hub.
- Buyer: Refers to users who purchase products or services from vendors through the website.

2. Eligibility
By using the website, you confirm that you are at least 18 years old, or you have the consent of a parent or guardian. Vendors must meet all the applicable legal requirements to sell products in South Africa, including any industry-specific licenses.

3. Account Registration
To access certain features of the website, you may be required to register an account. When registering:
- Provide accurate and complete information.
- Maintain the security of your account by keeping your password confidential.
- Notify us immediately of any unauthorized use of your account.
- Tailors Hub reserves the right to suspend or terminate accounts for violating these Terms or engaging in fraudulent activities.

4. Multivendor Marketplace
Tailors Hub operates as a marketplace allowing vendors to list and sell products or services. Tailors Hub is not a direct party to transactions between vendors and buyers, and we do not assume liability for product quality, legality, accuracy, or delivery. Each vendor is responsible for fulfilling their obligations under the sale agreement.

5. Pricing and Payments
- Prices: All prices listed on the website are in South African Rand (ZAR) and include applicable taxes unless stated otherwise.
- Payment Processing: Payments are processed through third-party payment gateways. By completing a purchase, you agree to the terms of the payment processor.
- Disputes: Any disputes related to products or services purchased must be resolved between the buyer and vendor. Tailors Hub may assist in facilitating communication but holds no responsibility for resolving the issue.

6. Shipping and Delivery
- Vendors are responsible for setting shipping terms and arranging the delivery of goods.
- Delivery times may vary based on the vendor and shipping location.
- Buyers should refer to the individual vendor’s shipping policies before making a purchase.

7. Returns and Refunds
- Vendor Policies: Each vendor sets their return and refund policies, which are displayed on their product listings. It is the buyer’s responsibility to read and understand these policies before making a purchase.
- POPIA Compliance: Vendors must comply with the Protection of Personal Information Act (POPIA) when handling buyers' personal data during returns or refunds.
- Dispute Resolution: In case of disagreements between buyers and vendors over returns or refunds, Tailors Hub may assist but is not obligated to mediate.

8. User Conduct
You agree not to:
- Use the website for illegal purposes or activities.
- Post, upload, or transmit content that is harmful, offensive, or violates any third-party rights.
- Engage in fraudulent activities or misrepresent your identity.
- Interfere with the operation of the website or its infrastructure.
- We reserve the right to remove any content or suspend accounts that violate these terms or applicable laws.

9. Vendor Responsibilities
- Listing Accuracy: Vendors must ensure that their product listings are accurate, including descriptions, pricing, and availability.
- Compliance with Laws: Vendors are responsible for complying with all applicable South African laws, including consumer protection, tax obligations, and product safety regulations.
- Prohibited Items: Vendors may not sell illegal, hazardous, or restricted products on the platform.

10. Intellectual Property
All content, including logos, images, and text, on Tailors Hub is the intellectual property of Tailors Hub or its licensors. You may not use, reproduce, or distribute any content without our prior written consent.

Vendors retain ownership of their intellectual property but grant Tailors Hub a non-exclusive, worldwide, royalty-free license to use, display, and promote their products and associated content on the website.

11. Limitation of Liability
- Tailors Hub provides the platform “as is” and does not guarantee that the website will be free from errors, bugs, or interruptions.
- To the fullest extent permitted by law, Tailors Hub is not liable for any indirect, incidental, or consequential damages arising out of your use of the website, including loss of profits, data, or business opportunities.
- Tailors Hub is not responsible for the actions of third-party vendors, including but not limited to product quality, delivery, or disputes.

12. Indemnity
You agree to indemnify and hold Tailors Hub, its owners, employees, and affiliates harmless from any claims, damages, liabilities, costs, or expenses arising from your use of the website, violation of these Terms, or violation of third-party rights.

13. Third-Party Links
Tailors Hub may contain links to external websites operated by third parties. We do not control or endorse these websites and are not responsible for their content or practices.

14. Termination
Tailors Hub reserves the right to terminate or suspend access to the website, without prior notice, for users or vendors who violate these Terms or engage in unlawful activities.

15. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of South Africa.

16. Changes to the Terms
We may update these Terms from time to time. Any changes will be posted on the website with the effective date. Continued use of the website after any changes have been posted constitutes acceptance of the updated Terms.

17. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: support@tailorshubsa.com
Phone: +27 69 145 6249
Website: tailorshubsa.com / tailorshubsa.co.za / tailorshub.co.za